FAQs

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How does the refer a friend work and why didn't I receive what I was expecting?

Well good on you for spreading the love! Please note our referral rewards change from time to to time to keep things fresh and exciting for our members sharing the good word! First a bit of background. We often give away sweet welcome gifts to new members signing up! But we also want to reward our current members so to achieve both, we've designed a refer a friend system which allow both the referrer and referee to receive our current welcome promotion. It works like this, if it's your first referral, when your friend uses your referral code or signs up through your referral link, the system will automatically add the current welcome gift to both of your accounts. But we know you don't want doubles of some of the welcome gifts so for any subsequent referrals, you'll receive a free bottle credit and your friend will receive the gift credit. When we change the referral offer however, your 'referral count' resets, and your first referral for the new offer will ensure a gift credit for you both again. If you did not get the referral bonus, please check if your friend signed up for a subscription, as our referral program only works for a monthly subscription, not one-offs or gifts. Other times, they may have clicked on or used a different discount promo which may override the referral code as we can only honour one discount at a time.

Why did I receive a different gift from what was shown?

Every now and then we will make some slight adjustments based on availability of certain gifts and when we work with a new gift partner to bring in something new. This means that when you look back at the badges you've earned it may be showing a different gift now from when your earned it. But if there is something in particular you'd love but you've already passed it on your badge-collecting journey, then please let us know and we'll see what we can do!

Why is my gift not included in the box that I have just received?

We normally send out a quick email to let you know that you've earned yourself a sweet new prize for racking up all your wine points! But if you've recently received a box and the gift isn't in there, then sometimes we find it's because the prize was earned after the box you've got in your hands was already processed, so it will be on its way in your next box safe and sound! If not then let us know quick smart and we'll get to the bottom of it!

How do I download the mobile app from iOS store?

Australian Members : To download the iOS app, please change your App Store to Australia. Then head to https://apps.apple.com/au/app/good-pair-days/id1465027299 to download. UK Members : To download the iOS app, please change your App Store to UK. Then head to https://apps.apple.com/gb/app/good-pair-days/id1465027299 to download.

Why was I charged $1/£1 ?

Here at Good Pair Days, we take your security and privacy super seriously. That's why we do not store or manage your credit card data ourselves. We actually use a global leader in payment services who maintain all levels of security when it comes to your card details. When you enter your card details to our checkout or in your account, it is sent directly to them without us seeing it. As a part of their process to avoid fraudulent activity, they do a quick check of your card details with your own bank or card provider using a temporary authorisation of either $0 or $1, or in the UK, £1. Regardless of whether or not the authorisation is declined or accepted, the payment provider will reverse the authorisation request immediately, but it may take 7-10 business days for the pending authorisation to disappear from your bank statement. There is no action required from you, and we haven't taken $1/£1 from you for no reason. It's just a part of keeping everything nicely safe and secure.

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