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Returns Policy
Returns Policy
CANCELLATIONS AND RETURNS - SUBSCRIPTION
ENDING YOUR SUBSCRIPTION
You may cancel your Funkin Cocktail Club subscription at any time however you will need to notify us of such cancellation no later than 3 days after receiving an email from us reminding you of your upcoming subscription box. If you don’t cancel or pause within this timeframe, the payment will be processed and you will receive next month’s subscription box. To cancel your subscription, please log in to your Funkin Cocktail Club account on our website and choose the options for cancelling the subscription.
If you want to cancel your Funkin Cocktail Club subscription after you have received your subscription box, your rights will depend on whether there is a fault with the subscription box, how we are performing and when you decide to cancel the subscription:
- If what you have bought is faulty or misdescribed you may have a legal right to end the subscription (or to get the goods replaced or to get some or all of your money back);
- If you want to end the subscription because of something we have done or have told you we are going to do;
- If you have just changed your mind, you can cancel the subscription but if you have received any goods, the goods must be returned to us in perfect, unused condition (so unopened and in resalable condition). You may be able to get a refund if you are within the cooling-off period (which is 14 days from the date on which the subscription began) but this may be subject to deductions and you will have to pay the costs of return of any goods. We are permitted by law to reduce any refund owed to you to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in a shop (for example if you open the packaging).
If you are ending a subscription for a reason set out at (a) to (d) below the subscription will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
a) we have told you about an upcoming change to the goods which you do not agree to;
b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
c) there is a risk that the supply of the goods may be significantly delayed because of events outside our control; or
d) you have a legal right to end the subscription because of something we have done wrong.
RETURNING A SUBSCRIPTION BOX
If you end the subscription for any reason after a subscription box has been dispatched to you or you have received it, you must return it to us. Please pack the goods back in the package and return to Funkin Subscription Returns c/o Knetic, Unit 4, Apollo Park, University Way, Crewe, CW1 6NG, along with your name, email address and contact number. We encourage you to use a tracked postal service to return goods to us – please note, you are responsible for ensuring that the goods are safely returned to us.
Where you are returning a subscription box to us because you have changed your mind, it must be returned to us in perfect, unused condition.
We will only pay the costs of return:
- if the subscription box is faulty or misdescribed; or
- if you are ending the subscription because we have told you of an upcoming change to the subscription, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
REFUNDS
If you are entitled to a refund under our returns policy, we will refund you the price you paid for the goods including standard delivery costs, by the method you used for payment.
We aim to process any eligible refunds within 7 business days of receipt of returned goods, although repayment may take up to 14 days at the busiest times. Please also note that timescales for refunds may be affected by the payment service provider processing the refund.
IF THERE IS A PROBLEM WITH A SUBSCRIPTION BOX
If you have a problem with a subscription box, please contact us in the first instance. You can telephone our customer service team at +44 (0) 207 328 4440 or write to us at info@funkin.co.uk. If you wish to exercise your legal rights to reject the subscription box you will be required to post the subscription box back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection on receipt of satisfactory proof of the postage costs that you have incurred.
Once we have inspected the subscription box and confirmed that it is defective, we will arrange for the subscription box to be replaced with the same or similar goods or we will issue you with a full refund for the defective subscription box as described in the ‘Refunds’ section above.
The remedies available to you depend on when you exercise your legal right to reject the subscription box as set out below:
- if you contact us to reject the subscription box within 30 days of receiving it, then, subject to us inspecting the subscription box and confirming that it is defective, you will be entitled to a full refund for that subscription box;
- if you contact us to reject the subscription box after the 30 day period has expired and within 6 months of receiving the subscription box then, subject to us inspecting the subscription box and confirming that it is defective, we are entitled to an opportunity to replace your subscription box. If we are unable to do so, you will be entitled to a full refund for that defective subscription box; and
- if you contact us to reject a repaired or replaced subscription box which remains of unsatisfactory quality after the 6 month period has expired, you may be entitled to a full or partial refund for that subscription box.
CANCELLATIONS AND RETURNS - ONLINE PURCHASES BY CONSUMERS
Your rights when you cancel or return an order will depend on whether there is anything wrong with what you have bought, how we are performing and when you decide to cancel or return the order:
- If what you have bought is faulty or misdescribed you may have a legal right to get the goods replaced or to get some or all of your money back;
- If you want to cancel or return the product because of something we have done or have told you we are going to do;
- If you have just changed your mind about the goods, you can cancel the order but if you have received any goods, the goods must be returned to us in perfect, unused condition (so unopened and in resalable condition). You may be able to get a refund if you are within the cooling-off period (which is 14 days from the date on which you receive the goods) but this may be subject to deductions and you will have to pay the costs of return of any goods. We are permitted by law to reduce any refund owed to you to reflect any reduction in the value of the goods if this has been caused by your handling them in a way that would not be permitted in a shop (for example if you open the packaging).
If you are cancelling or returning an order for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
a) we have told you about an upcoming change to the goods which you do not agree to;
b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
c) there is a risk that the supply of the goods may be significantly delayed because of events outside our control; or
d) you have a legal right to cancel or return an order because of something we have done wrong.
All customers have the right to cancel their order with us at any time up to 12 noon on the same day of purchase. Where orders are placed after 12 noon, you may cancel your order up to 12 noon on the next business day.
HOW TO CANCEL OR RETURN AN ORDER
To cancel or return an order, please let us know by doing one of the following: call customer services on +44 (0) 207 328 4440 or email us at info@funkin.co.uk. Please provide your name, home address, details of the order (including order number) and your phone number and email address.
If you cancel an order for any reason after goods have been dispatched to you or you have received them, you must return them to us. Please pack the goods back in the package and return to Funkin Returns c/o Knetic, Unit 4, Apollo Park, University Way, Crewe, CW1 6NG, along with your name, email address and contact number. We encourage you to use a tracked postal service to return goods to us – please note, you are responsible for ensuring that the goods are safely returned to us.
Where you are returning the goods to us because you have changed your mind, it must be returned to us in perfect, unused condition.
We will only pay the costs of return:
- if the goods are faulty or misdescribed; or
- if you are returning the goods because we have told you of an upcoming change to the goods, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
REFUNDS
If you are entitled to a refund under our returns policy, we will refund you the price you paid for the goods including standard delivery costs, by the method you used for payment.
We aim to process any eligible refunds within 7 business days of receipt of returned goods, although repayment may take up to 14 days at the busiest times. Please also note that timescales for refunds may be affected by the payment service provider processing the refund.
IF THERE IS A PROBLEM WITH THE GOODS
If you wish to exercise your legal rights to reject goods, please contact us in the first instance. You can telephone our customer service team at +44 (0) 207 328 4440 or write to us at info@funkin.co.uk. You will be required to post the goods back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection on receipt of satisfactory proof of the postage costs that you have incurred.
Once we have inspected the goods and confirmed that they are defective, we will arrange for the goods to be replaced with the same or similar goods or we will issue you with a full refund for the defective goods as described in the ‘Refunds’ section above.
The remedies available to you depend on when you exercise your legal right to reject the goods as set out below:
- if you contact us to reject the goods within 30 days of receiving them, then, subject to us inspecting the goods and confirming that they are defective, you will be entitled to a full refund for those goods;
- if you contact us to reject the goods after the 30 day period has expired and within 6 months of receiving the goods then, subject to us inspecting the goods and confirming that they are defective, we are entitled to an opportunity to replace your goods. If we are unable to do so, you will be entitled to a full refund for those defective goods; and
- if you contact us to reject repaired or replaced goods that remain of unsatisfactory quality after the 6 month period has expired, you may be entitled to a full or partial refund for those goods.
CANCELLATIONS AND RETURNS - ONLINE PURCHASES BY BUSINESS CUSTOMERS
You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with what you have bought, how we are performing and when you decide to end the contract:
- If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the goods replaced or to get some or all of your money back); and
- If you want to end the contract because of something we have done or have told you we are going to do.
If you are ending a contract for a reason set out at (a) to (d) below, the contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:
a) we have told you about an upcoming change to the goods which you do not agree to;
b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;
c) there is a risk that the supply of the goods may be significantly delayed because of events outside our control; or
d) you have a legal right to end the contract because of something we have done wrong.
If you place an order with us before 12 noon, you have the right to cancel your order with us at any time up to 12 noon on the same day.
HOW TO END THE CONTRACT WITH US
To end the contract with us, please let us know by emailing us at info@funkin.co.uk. Please provide your name, address, details of the order (including order number) and your phone number and email address.
If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. Please pack the goods back in the package and return to Funkin Returns c/o Knetic, Unit 4, Apollo Park, University Way, Crewe, CW1 6NG, along with your name, email address and contact number. We encourage you to use a tracked postal service to return goods to us – please note, you are responsible for ensuring that the goods are safely returned to us.
We will only pay the costs of return:
- if the goods are faulty or misdescribed; or
- if you are ending the contract because we have told you of an upcoming change to the goods, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
REFUNDS
If you are entitled to a refund under our returns policy, we will refund you the price you paid for the goods including standard delivery costs, by the method you used for payment.
We aim to process any eligible refunds within 7 business days of receipt of returned goods, although repayment may take up to 30 days at the busiest times. Please also note that timescales for refunds may be affected by the payment service provider processing the refund.
IF THERE IS A PROBLEM WITH THE GOODS
We warrant that on delivery our goods shall:
- conform in all material respects with their description; and
- be free from material defects in design, material and workmanship.
Subject to the paragraph below, if you give us notice in writing within a reasonable time of discovery that the goods do not comply with the warranty set out above and we are given a reasonable opportunity of examining such goods, and you return such goods to us at our cost, we shall, at our option, replace the defective goods, or refund the price of the defective goods in full.
We will not be liable for the goods’ failure to comply with the warranty above if:
- you make any further use of such goods after giving us notice as described in the paragraph above;
- the defect arises because you failed to follow our oral or written instructions as to the storage or use of the goods or (if there are none) good trade practice;
- you alter the goods without our written consent; or
- the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
Except as provided in this section of the return policy, we shall have no liability to you in respect of the goods’ failure to comply with the warranty set out above.
