FAQs

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What happens to any gifts or rewards I've earned when my account is on hold?

Your free gift or reward won't go anywhere - we'll keep it safe and sound for you. However, you will have to restart your subscription to ensure you will receive it in your next box.

How is the gift subscription charged?

Cheers! Thank you for considering a gift subscription to your family/friends. The gift subscription is charged upfront for the whole subscription. Your family/friends will only need to redeem it without any additional cost unless they choose to get more bottles.

Do I have to subscribe to send a gift to a friend?

Absolutely not! You can purchase wines as a gift for someone else, without your own wine subscription, at any time. However, if you're keen on getting any of our wonderful welcomes gifts, or accessing some of our educational wine quizzes, you'll need to be an ongoing member.

Can I recycle my box?

You bet you can! A core belief of ours is No Planet, No Pinot. So we do everything we can to make our boxes as friendly on the environment as possible with recycled and recyclable materials, eliminating plastic and using biodegradable packaging materials. Our boxes are made out of majority of recycled materials and are 100% recyclable again. And your wine is protected by a 100% biodegradable protective insert made from a sugarcane by-product, which completely breaks down in the soil within 100 days. So you can either compost it at home, put it in your green waste bin, or put it in general waste.

Can I return my boxes to be reused?

A core belief of ours is No Planet, No Pinot. So we do everything we can to make our boxes as friendly on the environment as possible with recycled and recyclable materials, eliminating plastic and using biodegradable packaging materials. But in saying that, we are not currently set up to receive used packaging after it has been sent out. But it's something we've looked at before, and will do so again. So stay tuned!

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